We are proud to have achieved the top status as a FANUC Certified Servicing Integrator. This certification assures that we have met all of FANUC’s strict criteria and are able to provide prompt, efficient customer support. The rigorous certification process requires mastery in knowledge of FANUC robot operations, programming, troubleshooting, maintenance, and preventative maintenance. All of our service engineers have completed FANUC Robotics North America certified training, and several of them have also earned the Master Service Engineer distinction.
Our automated cells are designed, assembled, programmed, and installed in-house by knowledgeable Matrix engineers and technicians. Our expert robot technicians install the systems to make sure they meet the appropriate operation and design specifications, while our application engineers program the robots. In accordance with the strict FANUC requirements, we keep select FANUC robot spare parts in stock to aid in timely repairs and reduce downtime.
A key to maximizing productivity, efficiency and longevity is preventative maintenance. Whether it’s cleaning, inspection, lubrication, or stocking spare parts, our service team supplies the resources needed to perform scheduled maintenance. When properly maintained, a robotic system lasts for several years, and our team will ensure it functions at its best.
Our job isn’t done until operators understand how their new system works and are comfortable controlling it. Our service team offers on-site training customized to the operator’s level of expertise. We also offer remote troubleshooting and will send technicians onsite as needed. We have a highly qualified service team dedicated to customer support, and they pride themselves on quickly and efficiently resolving any problems that may arise. Our goal is to help our customers maximize the benefits of their investment.