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FANUC Certified Servicing Integrator
We are proud to have achieved the top status as a FANUC Certified Servicing Integrator. This certification assures that we have met all of FANUC’s strict criteria and are able to provide prompt, efficient customer support. The rigorous certification process requires mastery in knowledge of FANUC robot operations, programming, troubleshooting, maintenance, and preventative maintenance. All of our service engineers have completed FANUC Robotics North America certified training, and several of them have also earned the Master Service Engineer distinction.
The Matrix Service Team
Our automated cells are designed, assembled and programmed in-house by knowledgeable Matrix engineers and technicians. Our expert robot technicians install the systems to make sure they meet the appropriate operation and design specifications, while our application engineers program the robots. In accordance with the strict FANUC requirements, we keep select FANUC robot spare parts in stock to aid in timely repairs and reduce downtime.
A key to maximizing productivity, efficiency and longevity is preventative maintenance. Whether it’s cleaning, inspection, lubrication, or stocking spare parts, our service team supplies the resources needed to perform scheduled maintenance. A well maintained robotic system will maximize your
investment and minimize production downtime. Some of the services we offer are:
• Greasing and Lubrication
• End Effector Inspection and Part Replacement
• Component Inspection and Replacement
• System backups, Encoder, and memory battery replacement
Our job isn’t done until operators understand how their new system works and are comfortable controlling it. Our service team offers on-site training customized to the operator’s level of expertise. We offer personalized hands-on, on-site training for your robotic system. Consider additional training for your operators, electricians, and maintenance technicians. Training topics could include standard operation procedures, vision applications, teach pendant usage, troubleshooting, and other application specific needs. We also offer remote troubleshooting and will send technicians onsite as needed. We have a highly qualified service team dedicated to customer support, and they pride themselves on quickly and efficiently resolving any problems that may arise. Our goal is to help our customers maximize the benefits of their investment.
24/7 Support & Emergency Service
Our highly trained service team is available to assist customers 24 hours a day, 7 days a week. Please contact our service department at our toll free number at 1.833.3MATRIX (1.833.362.8749) or email us at firstname.lastname@example.org.