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FANUC Certified Servicing Integrator

We are proud to have achieved the top status as a FANUC Certified Servicing Integrator. This certification assures that we have met all of FANUC’s strict criteria and are able to provide prompt, efficient customer support. The rigorous certification process requires mastery in knowledge of FANUC robot operations, programming, troubleshooting, maintenance, and preventative maintenance. All of our service engineers have completed FANUC Robotics North America certified training, and several of them have also earned the Master Service Engineer distinction.

SERVICE BROCHURE
Service & Spare Parts Request

Provide some basic information on the service or parts you are looking for and one of our team members will follow up with you.

  • This field is for validation purposes and should be left unchanged.
Preventative Maintenance

A key to maximizing your productivity, efficiency and longevity is preventative maintenance. Whether it’s cleaning, inspection, lubrication, or stocking spare parts, our service team supplies the resources needed to perform scheduled maintenance.

We would love to talk to you about any of these services:

  • Greasing and Lubrication
  • End Effector Inspection and Part Replacement
  • Component Inspection and Replacement
  • System backups, Encoder, and memory battery replacement
Training

Our job isn’t done until your operators understand how their new system works and are comfortable controlling it. Our service team offers on-site training customized to the operator’s level of expertise. We offer personalized hands-on, on-site training for your robotic system. Many of our customers consider additional training for your operators, electricians, and maintenance technicians. around topics like standard operation procedures, vision applications, teach pendant usage, troubleshooting, and other application specific needs. Our goal is to help you maximize the benefits of your investment.

24/7 Support & Emergency Service

Our highly trained service team is available to assist you 24 hours a day, 7 days a week. Please contact our service department at our toll free number at 1.833.3MATRIX (1.833.362.8749) or email us at service@matrixdesignllc.com.

Certifications

We are proud to be one of the largest certified FANUC robotics system integrators in the Midwest. End users can expect a high level of expertise and commitment from our FANUC certified technicians. Matrix’s service department provides 24/7 support along with a range of spare parts inventory.

We take pride in achieving the following:

  • FANUC Authorized System Integrator (ASI)
  • FANUC Certified Vision Specialist
  • FANUC Certified Service Integrator
  • FANUC Master Certified Technicians
  • Level 4 FANUC System Integrator
  • ITAR Registered
  • RIA member
  • Certified Robot Integrator (CRI), RIA
  • Cognex Vision Partner System Integrator (PSI)
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